Maximizing Government Communications has ended
Maximizing Government Communications: How to Use Social, Video and Mobile to Enhance Citizen Engagement and Achieve Mission-Critical Results
May 22 & 23, 2018 | DC
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Wednesday, May 23 • 9:50am - 10:25am
#HelpMe: Learn How Social Media Can Transform Customer Care
Transporation Security Administration

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Every day, Transportation Security Administration employees screen nearly two million travelers across the United States. As the number of people traveling increases, the TSA has even more opportunities than ever to interact with citizens.


See first-hand how the TSA has effectively used social media for customer care to help achieve TSA’s mission of protecting the traveling public, inclduing how: 


  • You can change the world of customer service using social media channels
  • To launch a social care effort from scratch
  • A social care program can benefit your customers AND your organization
  • Waffles can teach you everything about social care


David Johnston, Social Media Strategist

Transportation Security Administration

avatar for David Johnston

David Johnston

Social Media Strategist, Transportation Security Administration (TSA)
David L. Johnston is the Social Media Strategist for the Transportation Security Administration where he develops the social media strategies for communicating with the traveling public. He is also the Director of New Media for Speedway Children’s Charities, a non-pro t organization... Read More →

Wednesday May 23, 2018 9:50am - 10:25am PDT
Logan West, The Darcy Hotel 1515 Rhode Island Ave NW, Washington, D.C. 20005

Attendees (2)